http://www.vdr-software.info/cash-vs-stock-acquisition/
Real-time monitoring ensures that business processes and applications react quickly to changes in market conditions, information and customer demands. In addition to enhancing performance, it also reduces process delays (latencies) and offers greater reliability for critical applications.
Enhancing real-time management requires proper people, processes and technology. It’s a difficult task that has no universal solution. However, there are some best practices that can allow organizations to maximize the value of their investment in real-time management.
Establish a Real Time Monitoring Program
The first step to improve real-time management is to equip your team with the tools to analyze data and take actionable decisions in the moment. Most WFM teams rely on spreadsheets, which can be costly to develop. Utilizing a real-time tool for management helps streamline the analysis and decision-making process, giving teams minute-byminute visibility into reality.
Define Response Procedures
It is essential that the contact centre has clearly defined escalation paths and responsibilities in responding to issues that are identified by real-time monitoring. These processes should be regularly reviewed and improved to align with current business requirements.
Benchmark Real-Time Management
It is also essential to report and track your progress in real-time. You can then prove that your efforts have paid off and demonstrate the cost-benefit of your investment in this area. You can do this by comparing the levels of service or occupancy before and after you implement real time management techniques. Then you can calculate the improvement based on dollars saved.
Laisser un commentaire